My Team is in Conflict - What do I Do?

Assess the Effectiveness of Conflict Resolution in your Team

What is Conflict?

Conflict in the workplace is a fact of life, it is a natural and unavoidable part of any relationship, work or personal. People bring their unique needs, expectations, values, experiences, ambitions, and personalities to the workplace. Other factors that may lead to conflict include scarce resources, different professional approaches, and organisational change.

Conflict is often seen as negative, yet it can lead to great change and improvement. The differences between people can often result in innovative ideas and a more flexible team environment. However, if not managed properly, it can also result in conflict, poor team morale, and poor performance.

It's reasonable to promote the idea of a conflict-free workplace, but the reality is that workplace conflict can lead to great change and improvement. Sometimes the very differences that create conflict can at times provide the spark which energises the team and results in productive benefits such as enhanced creativity, innovation and quality.

Conflict can be considered healthy when it:

Why is Managing Conflict Important?

Besides wasted time, unresolved conflict costs businesses in a number of ways including:

The Sloan Business School discovered that 42% of an employee's total workday is spent engaging in or attempting to avoid or negotiate a resolution to a conflict.

How can I Manage Conflict in my Team?

Effective teams are able to select the most appropriate conflict-handling style for the situation. Successful resolution of conflict requires the ability to communicate effectively, as well as to confront issues - not people - focusing on the search for win-win solutions. They manage conflict to avoid the stagnation or apathy that arises from repressed conflict as well as the threat of chaos from unmanaged conflict.

Identify Conflict Resolution Styles

Each individual has a personal way of handling conflict. An important aspect of managing conflict in teamwork is self-awareness regarding each member’s way of handling differences between themselves and others. These styles need to be identified and recognized in how they shape the team’s work. Instruments are available to help identify personal style in conflict situations.

Learn which mode is your primary and when to use it for best results. Discover how to use your less preferred modes for conflict resolution. Test each person in your group to learn how you can all get along better.

What do I do when Conflict Occurs?

How can I Support my Team to Manage Conflict Effectively?

Provide opportunities for your team members to learn which conflict mode is their primary style and when to use it for best results, and to discover how to use their less preferred modes for conflict resolution.

At regular intervals, build in the following processes into your team meetings:

Get in Touch with Jump

If you need help, or you answered no or unsure to any of the questions in the assessment tool, then Jump Business Solutions can help you. Phone us on +64 6 754 8987 or +64 27 450 5271 or email info@jump4biz.com and Jump will come to you, discover your needs, and develop a solution that will create real, long-term and positive change for you and your business.