How do I Give Effective Feedback?

Assess Your Feedback Effectiveness

What is Feedback?

Feedback is a management tool that is used to let the employee know how they are performing.

It is a communication to another person of how you see the actions of that person and how they affect you, other people and the business.

‘People perform best when they know how they are doing.’

What is Effective Feedback?

Many Managers, either don’t realise, or forget, that criticism doesn’t motivate people as well as positive feedback. With criticism, you work harder because you HAVE TO (to try and avoid the criticism). However, with positive feedback, people work harder because they WANT TO, and most will do much more!

Feedback is only effective when the employee is left feeling enthusiastic, confident, and planning to improve him/herself even more.

CONSTRUCTIVE feedback:

How can I Give Feedback?

There are three ways in which you can give feedback:

How do I Give Effective Informal Feedback?

It is tempting to only give feedback when something goes wrong, but you should also give feedback when something goes WELL.

To be effective, feedback should be given as soon after the event as is possible.

Feedback is most appreciated when it is asked for.

How do I Give Effective Formal Feedback?

Types of Formal Feedback

Formal Coaching Sessions

A formal coaching session is where you and the employee sit down together to analyse and discuss how the person is progressing, and to see if any further support is required.

Jump Business Solutions recommends that formal coaching sessions be conducted on a regular basis - dependent on how often the staff member requests or needs it. The newer they are at a job, or the less comfortable they are - the more often you will need to hold a coaching session.

Companies that have brought in a coaching culture report significant benefits that include:

360 Degree Appraisals

Coaching sessions should be followed up by a formal performance review - preferably one that involves a collecting information from peers, reporting staff, coworkers, customers, and supervisors - called 360 degree feedback.

Well-managed, well-integrated 360 degree feedback processes have the following benefits:

Effective Formal Feedback

Effective Formal Feedback involves the following processes:

During the coaching or appraisal session, for it to be effective you need to:

Get in Touch with Jump

If you need help, or you answered no or unsure to any of the questions in the assessment tool, then Jump Business Solutions can help you. Phone us on +64 6 754 8987 or +64 27 450 5271 or email info@jump4biz.com and Jump will come to you, discover your needs, and develop a solution that will create real, long-term and positive change for you and your business.