How do I Investigate Complaints?

Assess your Investigation Procedures and Practices

Why have an Investigation?

An investigation may be required in the following circumstances:

What Key Principles do I Need to keep in Mind?

How do I Conduct an Investigation into a Complaint?

Each issue requires its own method of investigation; however, there are some common steps:

Step 1 Analysis

Step 2 Plan

Step 3 Interview

Step 4 Review

Step 5 Evaluate and Conclude

Step 6 Report Writing






Get in Touch with Jump

If you need help, or you answered no or unsure to any of the questions in the assessment tool, then Jump Business Solutions can help you. Phone us on +64 6 754 8987 or +64 27 450 5271 or email and Jump will come to you, discover your needs, and develop a solution that will create real, long-term and positive change for you and your business.